To provide the basic skills and knowledge to meet the training needs of Local Authority personnel (Litter/Community Wardens, Environmental Officers, Administrative Staff, staff who interface with the serviceseeking public Engineers & Administrative staff) and others who may encounter Difficult and Aggressive Behaviours in the workplace.
Appropriate to Task
Update Course Only
Primary Target Grade:
Other Grades applicable:
Administrative Staff; Environmental Officers; Staff who interface with the public e.g. Vets/Library/Swimming Pools/Housing etc